I have a service issue or an order that didn’t come out right.
We want you to be happy, so if an order didn’t come out right or you have a question or concern, please let us know. Find our online chat box at the bottom of this page, or email us at firstname.lastname@example.org so we can make things right.
Yikes - I left something at the store! How do I get in touch with a specific location?
No worries, we got you! Just message us through the online chat box and someone will be in touch to get you the help you need.
What is your seating situation?
A few of our earliest locations have limited outdoor seating under a covered patio with ceiling fans. Having no indoor seating allows us to keep our overhead low and offer high-quality menu items at traditional fast food prices.
I loved Meals and Go. When is it coming back?
We loved Meals and Go, too, however, we realized we need to build out our operational capacity further before we can bring it back. If and when we bring it back, we'll announce it here and on Facebook and Instagram.
What's the minimum hiring age?
Anyone at least 16 years old may apply to one of our open positions!
Are you a franchise?
Although we’re growing fast – thanks to the support of our amazing communities – we are not a franchise. We are a privately owned, family-run business with no current plans to franchise. We have exciting growth ahead and a number of career opportunities in new communities, so if interested in being a part of the team, follow us on social media to stay current on location openings, and check our Jobs page for postings to see if there’s a fit!
When are you planning to expand beyond the Phoenix Valley – and to where?
While we’re a Phoenix-based company, we have exciting plans to open stores statewide and even nationally. We’ll pre-announce each new location’s opening as the date nears. Follow us on social media to stay on top of the latest developments!
Would Salad and Go be interested in helping to sponsor my charity?
Salad and Go is committed to the communities we serve and we would be pleased to consider your donation request. Please email us at email@example.com with your request and any materials and we’ll get back to you as soon as possible.
What is your food philosophy?
We believe in using fresh, whole and natural ingredients, and organic as much as possible. No preservatives, nothing artificial, and no processed sugars or syrups. We do not believe in “low-fat” or “fat-free” living, but healthy living, with a balanced mix of fresh veggies, fruits, proteins, grains, and healthy fats like avocados, olive oil, nuts, and quality cheeses. We believe that healthy food can and should taste good, and we put a premium on food safety and care, applying industry best practices and going the extra mile behind the scenes in our food and order preparation.
How big are your salads?
Each salad is a hearty portion that fills a 48 ounce container. Packed with legumes, nuts, cheeses and protein-rich grains like quinoa, each provides an average of 13 grams of protein – and that’s before any protein add-on! All natural and balanced between veggies, proteins, and healthy fats, each will fill you up and keep you going for hours.
How are your smoothies made?
We're proud to serve all-organic smoothies! Our fruit and green smoothies are made using organic fresh and whole fruits and greens from our salad bar, blended upon ordering, with no added sugars or sweeteners. In the case of our Breakfast Smoothie, we add a touch of honey and organic low-fat chocolate milk, but you are welcome to substitute plain organic milk, almond milk, or coconut milk if you like at no extra charge.
Are your cheeses pasteurized?
Yes, all of our cheeses are pasteurized.
Are your dressings for sale?
They’re yummy, right? Because our dressings are made with no preservatives, they’re super fresh and too perishable to sell as a product. There is no additional charge for one additional dressing, so feel free to ask when ordering!
Are your dressings gluten-free?
All of our salad dressings are gluten-free, and several are dairy-free and vegan. Although each of our chef-designed salads are paired with a dressing, feel free to mix and match!
Are your breakfast wraps gluten-free?
The tortillas we use are locally made and all natural, with just eight simple and clean ingredients. Unfortunately, we have yet to find a gluten-free version that can be pulled, stretched and handle the bulk of our wrap portions without breaking or tearing. For gluten-free, you can order as a salad and customize as needed.
What exactly is customizable and what are your swapping “rules”?
All of our salads and breakfast bowls/wraps are customizable. That means you can have your BBQ Ranch Salad with a mix of organic baby spinach and kale today, and all romaine tomorrow, if you want. Looking for vegan protein but tired of tofu? No problem – feel free to request quinoa, legumes, or any other vegan protein on the menu when you order. Most of our fresh fruits and veggies can be added or exchanged for no extra charge (with certain premium ingredients subject to an additional 99¢ charge).
Do you have a detailed ingredients list?
While we do not have a public-facing list that itemizes every ingredient used (some things are Chef’s secret recipes, after all!), we do believe in food transparency. When ordering, please feel free to ask about any ingredients of concern or let our team members know of any food allergies and we will do our best to accommodate your needs.
How fast does an order take?
The average time for a salad or wrap to be prepared is under 45 seconds. For a made-to-order fresh meal, we put the “go” in Salad and Go!
Can I call in an order or pre-order?
We don’t accept call-in orders, but as soon as our online ordering feature is available – hopefully by early 2018 – you’ll be able to pre-order.
Do you deliver?
We do not currently deliver, but every location is a drive-thru to make ordering fast and convenient for you.
Do you offer catering?
While we do not offer catering, our salads fill a hearty 48 ounce container and are prepared in under 45 seconds. We welcome large orders, so feel free to order as much as you need for your next party or event and we’ll make it happen!
Can I order salads during breakfast hours?
Absolutely! Our full menu is available when we open our doors (6:30 am Monday-Friday, and at 8:00 am Saturday & Sunday). A guest favorite is to order a salad or soup to save for lunch while getting coffee and breakfast in the morning. We aim to make things as simple as possible to keep you energized all day long!
Do you have a loyalty program or rewards card?
We appreciate all of our loyal guests. However, we believe in offering the absolute lowest price possible on every item, every day. Please believe us when we say that nothing is ever free. In this case, if we were to start giving away a drink or salad after a certain number of purchases, our food costs would increase, which would require us to raise prices. Rather than charging more each time you come, we are committed to keeping our prices as low as possible and reinvesting back in our food until eventually, every item is organic.
Do you offer gift cards?
Yes, we do! Gift cards are available at all store locations, in any amount.
Don’t see the answer your looking for? Email us or chat online!