The health and safety of our team, guests, and communities are and have always been our top priorities. For these reasons, we've been constantly assessing and implementing safety precautions to help keep everyone safe. The following are just a few:
Since March 13th, besides our standard practices of double-handwashing, daily cleaning checklists, and constant sanitizing of all surfaces to keep immaculate workspaces, we have required:
All team members to sanitize their hands immediately upon entering one of our buildings, followed by going straight to a sink to double-handwash (double-handwashing upon arrival has always been standard practice at Salad and Go).
All team members at the window to wash their hands every 30 minutes.
All other team members to wash their hands on the hour, every hour.
Everyone to put on fresh gloves after every hand-washing and whenever changing tasks (this is standard practice, but enhanced due to every 30-60 minute hand-washings).
Limited walk-up window service to pick-up service only for online orders to keep guests in their cars to the extent possible in order to maintain the integrity of social distancing.
Required face masks at all times, at all locations, and in all aspects of Salad and Go operations, since April 4th.
Implemented a 4-point health screener upon arrival each day. If a team member doesn't pass the screener, they are sent home on sick pay.
Limited each store to no more than 4 team members per shift, which allows team members to maintain approximately 6 feet of distance from one another.
Encouraged work-from-home for everyone in a position to do so, and implemented virtual interviews for hiring.
Implemented hazard pay of 10% raises for all on-site team members and made this pay raise PERMANENT, as well as raised the minimum wage to $15/hour.
Enhanced paid sick days, so that anyone who shows symptoms or needs quarantine will receive sick pay for the duration of their recovery or quarantine, and anyone at-risk has the option to stay home with full pay.
A few additional aspects, inherent in our business model, help to keep everyone safe:
Since we do not have outside seating, team members do not have to wipe down tables, chairs or clean public bathrooms, further limiting exposure.
As a vertically integrated food retailer with no middle-men (farm to us to you!), there are very few touchpoints with your food, minimizing risk.
With our efficient, small footprint and drive-thru model, no guests can come into our buildings, further limiting exposure and helping with social distancing.
We have contactless payment systems in place through our app and online ordering.
We thank you for continuing to support us and will continue to work our hardest to keep you safe. Follow us on Facebook and Instagram for the latest updates, or email us at email@example.com with any questions.
We strive for quality, accuracy, consistency, speed and excellent service with every order, but mistakes happen and when they do, we'd love the chance to make things right. If your order fell short in any way, please complete this form at the bottom of the page and a member of our team will be in touch within 24 hours. (Complaints will not be processed without a completed form.)
What is your food philosophy?
We believe in using fresh, whole and natural ingredients, and organic as much as possible. No preservatives, nothing artificial, and no processed sugars or syrups. We do not believe in “low-fat” or “fat-free” living, but healthy living, with a balanced mix of fresh veggies, fruits, proteins, grains, and healthy fats like avocados, olive oil, nuts, and quality cheeses. We believe that healthy food can and should taste good, and we put a premium on food safety and care, applying industry best practices and going the extra mile behind the scenes in our food and order preparation.
How big are your Salads?
Each Salad is a hearty portion that fills a 48 ounce bowl. All natural and balanced between veggies, proteins, and healthy fats, each will fill you up and keep you going for hours.
Are your cheeses pasteurized?
Yes, all of our cheeses are pasteurized.
Are your Dressings for sale?
They’re yummy, right? Because our Salad Dressings don't contain any preservatives, they’re super fresh and too perishable to sell as a product. There is no additional charge for a second Dressing, so feel free to ask when ordering!
Are your Dressings gluten-free?
All of our Salad Dressings are gluten-free. Although each of our chef-designed Salads is paired with a Dressing, feel free to mix and match!
Are your Breakfast Burritos gluten-free?
The tortillas we use are locally made and all natural, with just a handful of simple and clean ingredients. Unfortunately, we have yet to find a gluten-free version that can be pulled, stretched and handle the bulk of our wrap portions without breaking or tearing. For gluten-free, you can order as a salad and customize as needed.
What exactly is customizable and what are your swapping rules?
All of our salads and breakfast bowls/wraps are customizable. That means you can have your BBQ Ranch Salad with a mix of organic baby spinach and romaine today, and organic mixed greens tomorrow, and swap out ingredients with any from our salad menu. Additional items can be added for 30¢ or 99¢, depending on the item.
Do you have a detailed ingredients list?
While we do not have a public-facing list of every ingredient used (some things are Chef’s secret recipes, after all!), we do believe in food transparency. When ordering, please feel free to ask about any ingredients of concern or let our team members know of any food allergies and we will do our best to accommodate your needs.
I applied for a job at Salad and Go, what comes next?
We're thrilled to hear you're interested in joining our team of Drive-thru Revolutionists! Once you've applied, we'll review your application and let you know if we think there could be a fit. Starting August 20, 2020, we aim to reply to every applicant within 3 days with a status email. (Be sure to check your junk mail or spam folder!)
If you don't receive an invitation for an interview, don't worry! Our needs are constantly changing as we grow. Feel free to keep checking the Careers page for new postings and re-apply. We're on a mission to change the world, and would love to have you join us!
How fast does an order take?
The average time for a Salad to be prepared is under 45 seconds. For a made-to-order fresh meal, we put the “go” in Salad and Go!
Can I call in an order or pre-order?
We don’t accept call-in orders, but you can pre-order on our website or app (available for both iOS and Android)!
Do you deliver?
We do not currently deliver, but every location is a drive-thru to make ordering fast and convenient for you.
Do you offer catering?
While we do not offer catering, our Salads fill a hearty 48 ounce container and are prepared in under 45 seconds. We welcome large orders, so feel free to order as much as you need for your next party or event and we’ll make it happen!
Can I order Salads during breakfast hours?
Absolutely! Our full menu is available when we open our doors (6:30 am Monday-Friday, and at 7:00 am Saturday & Sunday). A guest favorite is to order a Salad to save for lunch while getting a Breakfast Burrito and Organic Cold Brew in the morning. We aim to make things as simple as possible to keep you energized all day long!
Do you have a loyalty program or rewards card?
We appreciate all of our loyal guests. However, we believe in offering the absolute lowest price possible on every item, every day. Please believe us when we say that nothing is ever free. In this case, if we were to start giving away a drink or salad after a certain number of purchases, our food costs would increase, which would require us to raise prices. Rather than charging more each time you come, we are committed to keeping our prices as low as possible and reinvesting back in our food until eventually, every item is organic.
Do you offer gift cards?
Yes, we do! Gift cards are available at all store locations and online! Go here to order one today.
Yikes - I left something at the store! How do I get in touch with a specific location?
No worries, we got you! Just email us at firstname.lastname@example.org or come back to the store.
What is your seating situation?
Salad and Go is drive-through and grab-and-go only. This enables us to operate efficiently and in a micro-footprint so we can focus on providing the highest quality organic, ready-to-eat food we possibly can to you at the lowest price and with the speediest and friendliest service.
What's the minimum hiring age?
Anyone at least 16 years old may apply to one of our open positions!
Are you a franchise?
Although we’re growing fast – thanks to the support of our amazing communities – we are not a franchise. We are a privately owned, local business based in Phoenix, Arizona with no current plans to franchise. We have exciting growth ahead (including to other states!) and a number of career opportunities in new communities, so if interested in being a part of the team, follow us on social media to stay current on location openings, and check our Careers page for postings to see if there’s a fit!
When are you planning to expand beyond the Phoenix Valley – and to where?
While we’re a Phoenix-based company, we have exciting plans to open stores statewide and even nationally. We’ll pre-announce each new location’s opening as the date nears. Follow us on social media to stay on top of the latest developments!
Would Salad and Go be interested in helping to sponsor my charity?
Salad and Go is committed to the communities we serve and we would be pleased to consider your donation request. Please email us at email@example.com with your request and any materials and we’ll get back to you as soon as possible.
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